Bb Known Issue: Mac OS X Missing Grade Center Scrollbars in Chrome and Safari

Issue Description: The horizontal scrollbar is missing from the Grade Center when using Mac OS X and Google Chrome or Safari.

Steps to Replicate:

  1. Using Mac OS X and Chrome or Safari as the browser, log in to Blackboard.
  2. Access a course with a grade center with multiple items.

Expected Result:
The horizontal scrollbar is displayed.

Observed Result:
No horizontal scrollbar is displayed.

Workaround: This issue is due to OS X’s different settings for scrollbars starting with Lion. The workaround for Lion and Mountain Lion users is as follows:

  1. Launch System Preferences, either from the Dock or from the Apple menu.
  2. Once the System Preferences window opens, select the General preference pane.
  3. The middle section of the General preference pane controls when scroll bars appear and a few additional scroll bar options.
  4. To return the scroll bars to their pre-Lion functionality, select “Always” from the Show Scroll Bars options. The scroll bars will now always be visible, even when you’re not scrolling.

Note: This issue cannot be replicated on OS X 10.8.3 with Chrome 25.0.1364.172.

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4 Responses to “Bb Known Issue: Mac OS X Missing Grade Center Scrollbars in Chrome and Safari”

  1. This solved my problem right away! Thanks for the help!
    Geoff, Taylor University

  2. Julio Rodriguez-Rentas 15. Oct, 2013 at 8:45 am

    Hi, Geoff. We’re glad this helped!

  3. This isn’t really a fix but a sidestepping of the bug. With all macs from OSX 10.7 onwards having this as default functionality this bug should be properly addressed.

  4. Julio Rodriguez-Rentas 26. Nov, 2013 at 8:45 am

    Hello, Chris! Thank you for leaving a comment on our blog. Yes, you are correct. That is why we say that this is a “workaround.” We’re still waiting for folks at Blackboard to release a patch to fix this, so that the IT department at Pace can add it to the Blackboard server. The instructions above can be done in the meantime, so that users can be able to still use the Grade Center in Chrome and Safari. Let us know if you have any other questions.

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